Increased Data Storage Lengths

Up to 1 Year of Storage

You can now store your data for longer than 30 days. You can select 60, 90, or 1 year storage plans. If you need something larger or more custom please reach out to us at

Discounts for Longer Storage

Longer storage plans also come with additional monthly discounts, so don't forget to take advantage of the huge savings!

Shopify Cart Items

Shopify users will now automatically have visitor cart information added to recordings such as number of items, total price, and each item in the cart. There is no configuration or additional steps necessary to enable this functionality. Enjoy!

New integrations with Adobe DTM and Google Analytics

Two new integrations allow you to automatically create behavior tags from existing analytics events. If you already have analytics events set up in Google Analytics or Adobe DTM, those events will be added to recordings without needing to recreate those events again as behavior tag rules.

Trigger Polls Based on Tags

You can now trigger polls based on behavior tags. This will work with both behavior tag rules based on URLs that you edit in your dashboard, and with javascript behavior tagging, so you can dynamically trigger a poll based on any type of of javascript event.

Tagged in Session or Any Time

You can also make a distinction between visitors tagged in the current recordings session, or if they were tagged in any previous recording (i.e all time).

Exclude Active Recordings

Because our recording data comes in to your dashboard within seconds of visitors arriving to your site, very busy sites can sometimes have many pages of recordings that are still ongoing and often do not have much data to look at yet.

You can now Exclude Active Recordings from the recordings table. Just look for the new button in the recordings tab next to the Export Rows button.

This is useful for busy sites so you can instantly see "completed" recordings.

Full Screen Live View with Laser Pointer

Live View While Chatting in Mini Window

When chatting with a visitor, you can toggle live view and see them in a mini window.

Full Screen and Laser Pointer

You can enlarge the mini view which will bring up the option to turn on a pointer. The pointer will highlight areas of the visitor's screen, so you can help them find exactly what they are looking for.

Coming Up Next...

Stay tuned for additional information on the awesome features we're planning to release soon!

Realtime Improved

It seems that our Changelog has been pretty quiet over the past few months, but don't fret! Our team has been working hard to bring our customers only the best improvements, updates, and additions. Here's a sneak peek at just a few of our changes, and more updates aren't far behind!

The entire realtime system has been reworked from the ground up to be even better. Our old system used polling to track visitors on your site, and there was often a wait before asking a visitor to chat or trying to live view. This also included a lot of chatter between our polling servers and the visitor's browser. This has been vastly improved with the use of websockets.

Super Realtime

The new system uses websockets for all of our realtime functionality, such as chat and live view. When looking at the live visitor table, all rows visible will now update instantly as visitors move from page to page or as other data changes.

For example, using our behavior tagging javascript API will update the table as soon as it happens.

Improved Accuracy & Connection Speed

Connecting to ask to chat and live view is now extremely fast, usually take less than a second. In addition, we worked on many edge cases of recording highly dynamic sites, so recordings and live view should now be even more awesome.

Coming Up Next...

See how live view is more helpful for both operators and visitors.

Unanswered chats trigger away forms

An away form will now automatically pop up if a visitor-initiated chat goes unanswered by an operator for more than 10 seconds.

If an operator accepts the chat while the away form is being completed, the visitor will be bounced from the away form back into chat.

If the visitor completes the away form before the chat is accepted, the information will be emailed to operators who can then respond to questions at their earliest convenience.

To enable this feature: If you already use away forms when your chat operators are offline, you do not need to do anything. The away form is already enabled.

For those who do not use away forms but would like to use this feature, click here for a helpful guide to set up away forms.

Other recent improvements include:

  • "Date created" field added to site dashboard
  • Enhanced recording playback in Firefox
  • Minor bug fixes

Filter recordings to specific hours

Filtering your Lucky Orange recordings just became easier.

Beginning today, users are now able to filter recordings down to 30-minute increments for improved searchability and efficiency.

To access this filter option: select the date drop-down in the upper-right portion of the recordings page. At the bottom of the drop-down, click on "custom range" or within the “from” field to access the calendar view, as shown in the image above. Users can then select a date, hour, and half-hour to apply to the filter.

New features & enhancements

Beginning on April 4th, we will begin rolling out a major update to our customer base. The rollout should be seamless and includes many notable improvements.

One improvement you will likely notice is an uptick in pageviews. This increase should not cause any alarm nor is it in error. There are several reasons why this number could be higher than expected, including:

  • Improved load times
  • Optimized tracking efficiency
  • More consistent tracking of visitors using older browsers

If you have more questions about why some visitors are still not being recorded, please consult this help documentation.

Your recordings now include even more information

More visitor information will now be available when you access user recordings. Previously included information, such as IP address, location, browser, etc., will still be available. Additional information now available includes:

Activity Level

As one of our most-requested additions, now you can instantly see exactly how active visitors were during their recordings.

Landing & Exit Pages

How did visitors get to your site? Similarly, what was the last page a user visited before leaving your site? Now you don’t even need to dive into each specific user to see this information – simply glance at recordings to find out.

No published changelogs yet.

Surely Lucky Orange will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree