Unanswered chats trigger away forms

Improvement

An away form will now automatically pop up if a visitor-initiated chat goes unanswered by an operator for more than 10 seconds.

If an operator accepts the chat while the away form is being completed, the visitor will be bounced from the away form back into chat.

If the visitor completes the away form before the chat is accepted, the information will be emailed to operators who can then respond to questions at their earliest convenience.

To enable this feature: If you already use away forms when your chat operators are offline, you do not need to do anything. The away form is already enabled.

For those who do not use away forms but would like to use this feature, click here for a helpful guide to set up away forms.

Other recent improvements include:

  • "Date created" field added to site dashboard
  • Enhanced recording playback in Firefox
  • Minor bug fixes

Filter recordings to specific hours

Improvement

Filtering your Lucky Orange recordings just became easier.

Beginning today, users are now able to filter recordings down to 30-minute increments for improved searchability and efficiency.

To access this filter option: select the date drop-down in the upper-right portion of the recordings page. At the bottom of the drop-down, click on "custom range" or within the “from” field to access the calendar view, as shown in the image above. Users can then select a date, hour, and half-hour to apply to the filter.

New features & enhancements

Improvement

Beginning on April 4th, we will begin rolling out a major update to our customer base. The rollout should be seamless and includes many notable improvements.

One improvement you will likely notice is an uptick in pageviews. This increase should not cause any alarm nor is it in error. There are several reasons why this number could be higher than expected, including:

  • Improved load times
  • Optimized tracking efficiency
  • More consistent tracking of visitors using older browsers

If you have more questions about why some visitors are still not being recorded, please consult this help documentation.

Your recordings now include even more information

More visitor information will now be available when you access user recordings. Previously included information, such as IP address, location, browser, etc., will still be available. Additional information now available includes:

Activity Level

As one of our most-requested additions, now you can instantly see exactly how active visitors were during their recordings.

Landing & Exit Pages

How did visitors get to your site? Similarly, what was the last page a user visited before leaving your site? Now you don’t even need to dive into each specific user to see this information – simply glance at recordings to find out.

We're starting a changelog

New

Big news today, we're starting a public changelog so you're always up to date with all the updates, improvements and fixes that are made in Lucky Orange.

Even though we work on Lucky Orange all the time, sometimes it may seem that not much is happening. This changelog is here to improve that very important part of the communication between you and us.

You'll always receive an update when we change something in this widget, or if needed all thing's we've changed is available on our public changelog page.

No published changelogs yet.

Surely Lucky Orange will start publishing changelogs very soon.

Check out our other public changelogs: Buffer, Mention, Respond by Buffer, JSFiddle, Olark, Droplr, Piwik Pro, Prott, Ustream, ViralSweep, StartupThreads, Userlike, Unixstickers, Survicate, Envoy, Gmelius, CodeTree