When chatting with a visitor, you can toggle live view and see them in a mini window.
You can enlarge the mini view which will bring up the option to turn on a pointer. The pointer will highlight areas of the visitor's screen, so you can help them find exactly what they are looking for.
Stay tuned for additional information on the awesome features we're planning to release soon!
It seems that our Changelog has been pretty quiet over the past few months, but don't fret! Our team has been working hard to bring our customers only the best improvements, updates, and additions. Here's a sneak peek at just a few of our changes, and more updates aren't far behind!
The entire realtime system has been reworked from the ground up to be even better. Our old system used polling to track visitors on your site, and there was often a wait before asking a visitor to chat or trying to live view. This also included a lot of chatter between our polling servers and the visitor's browser. This has been vastly improved with the use of websockets.
The new system uses websockets for all of our realtime functionality, such as chat and live view. When looking at the live visitor table, all rows visible will now update instantly as visitors move from page to page or as other data changes.
For example, using our behavior tagging javascript API will update the table as soon as it happens.
Connecting to ask to chat and live view is now extremely fast, usually take less than a second. In addition, we worked on many edge cases of recording highly dynamic sites, so recordings and live view should now be even more awesome.
See how live view is more helpful for both operators and visitors.
An away form will now automatically pop up if a visitor-initiated chat goes unanswered by an operator for more than 10 seconds.
If an operator accepts the chat while the away form is being completed, the visitor will be bounced from the away form back into chat.
If the visitor completes the away form before the chat is accepted, the information will be emailed to operators who can then respond to questions at their earliest convenience.
To enable this feature: If you already use away forms when your chat operators are offline, you do not need to do anything. The away form is already enabled.
For those who do not use away forms but would like to use this feature, click here for a helpful guide to set up away forms.
Other recent improvements include:
Filtering your Lucky Orange recordings just became easier.
Beginning today, users are now able to filter recordings down to 30-minute increments for improved searchability and efficiency.
To access this filter option: select the date drop-down in the upper-right portion of the recordings page. At the bottom of the drop-down, click on "custom range" or within the “from” field to access the calendar view, as shown in the image above. Users can then select a date, hour, and half-hour to apply to the filter.
Beginning on April 4th, we will begin rolling out a major update to our customer base. The rollout should be seamless and includes many notable improvements.
One improvement you will likely notice is an uptick in pageviews. This increase should not cause any alarm nor is it in error. There are several reasons why this number could be higher than expected, including:
If you have more questions about why some visitors are still not being recorded, please consult this help documentation.
More visitor information will now be available when you access user recordings. Previously included information, such as IP address, location, browser, etc., will still be available. Additional information now available includes:
As one of our most-requested additions, now you can instantly see exactly how active visitors were during their recordings.
How did visitors get to your site? Similarly, what was the last page a user visited before leaving your site? Now you don’t even need to dive into each specific user to see this information – simply glance at recordings to find out.
Big news today, we're starting a public changelog so you're always up to date with all the updates, improvements and fixes that are made in Lucky Orange.
Even though we work on Lucky Orange all the time, sometimes it may seem that not much is happening. This changelog is here to improve that very important part of the communication between you and us.
You'll always receive an update when we change something in this widget, or if needed all thing's we've changed is available on our public changelog page.
