Lucky Orange changes
Lucky Orange changes

Advanced Recording Filtering





We've added more support for advanced filtering of recordings by specific segments. For example, you can filter all recordings that came from Chrome 65 by typing the following in the filter box:

devicetype.browser_full:"Chrome 65"

Or, perhaps you want to find all recordings that came from a facebook source:


You can combine these with many other boolean operators like AND, OR, NOT. For more details and all available filters please see our help doc here:

Data Privacy Management Tool






We now offer a convenient online tool for you to help your visitors see what data was collected about them, manage that data, and even opt out of future tracking.

The page accesses all sessions, conversations, surveys and more tracked for a particular person based on a UID (Unique Identifier) first-party cookie that Lucky Orange sets on your website.

How do I give my visitors access to manage their data?

Reveal Drop Downs Automatically






In the past if you had a drop down menu that activated with a mouseover event that showed more navigation elements you would have to press SHIFT and then you could mouse over the drop down.

However, it was very difficult to then see any element analytics in the drop down or even click on an element in the drop down to see more details. Now you can interact with drop down menus like you normally SHIFT key needed!

Grouping Nested Elements









Sometimes a button or menu item might consist of a bunch of elements, but from the visitor's perspective it is really just one. We've optimized how our algorithms detect these cases and will better group nested elements without any hard work from you.

Keep Me Tracking Now Live





Keep Me Tracking automatically upgrades your Lucky Orange plan once the user's current plan's pageview limit is hit. The upgrade allows for continuous data collection and chatting regardless of how quickly a website grows.

As of Feb. 1, Keep Me Tracking has been enabled for all Lucky Orange users with the exception of those users who have opted out. Keep Me Tracking can be disabled or re-enabled at any time by access the setting in "My Account" tab. Read More About Keep Me Tracking Here.

Other Notable Changes:

Improved Bot Detection

Bot detection has been boosted to further limit the number of bot-generated recordings.

Increased Data Storage Lengths





Up to 1 Year of Storage

You can now store your data for longer than 30 days. You can select 60, 90, or 1 year storage plans. If you need something larger or more custom please reach out to us at

Discounts for Longer Storage

Longer storage plans also come with additional monthly discounts, so don't forget to take advantage of the huge savings!

Shopify Cart Items





Shopify users will now automatically have visitor cart information added to recordings such as number of items, total price, and each item in the cart. There is no configuration or additional steps necessary to enable this functionality. Enjoy!

New integrations with Adobe DTM and Google Analytics





Two new integrations allow you to automatically create behavior tags from existing analytics events. If you already have analytics events set up in Google Analytics or Adobe DTM, those events will be added to recordings without needing to recreate those events again as behavior tag rules.

Trigger Polls Based on Tags





You can now trigger polls based on behavior tags. This will work with both behavior tag rules based on URLs that you edit in your dashboard, and with javascript behavior tagging, so you can dynamically trigger a poll based on any type of of javascript event.

Tagged in Session or Any Time

You can also make a distinction between visitors tagged in the current recordings session, or if they were tagged in any previous recording (i.e all time).

Exclude Active Recordings





Because our recording data comes in to your dashboard within seconds of visitors arriving to your site, very busy sites can sometimes have many pages of recordings that are still ongoing and often do not have much data to look at yet.

You can now Exclude Active Recordings from the recordings table. Just look for the new button in the recordings tab next to the Export Rows button.

This is useful for busy sites so you can instantly see "completed" recordings.